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Shipping and Return Policy

Shipping

We do our best to ship most orders out 2-4 days after receipt of order.

We are not responsible for delays due to customs. 

Customs and import taxes

Buyers are responsible for any customs and import taxes that may apply. Sellers aren't responsible for delays due to customs. 

Returns & exchanges

I gladly accept returns and exchanges

Just contact me within: 14 days of delivery

Ship returns back to me within: 30 days of delivery

I don't accept cancellations

But please contact me if you have any problems with your order.

The following items can't be returned or exchanged

Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:

  • Custom or personalized orders
  • Perishable products (like food or flowers)
  • Digital downloads
  • Intimate items (for health/hygiene reasons)

Conditions of return

Buyers are responsible for return shipping costs, unless otherwise specified by Silk Squirrel. If the item is not returned in its original condition, the buyer is responsible for any loss in value.